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In this book, W. Edwards Deming details the system of transformation that underlies the 14 Points For Management presented in Out of the Crisis. The Deming System of Profound Knowledge®, as it is called, consists of four parts : appreciation for a system, knowledge about variation, theory of knowledge, and psychology. Describing the prevailing management style as a prison, Deming shows how applying the System of Profound Knowledge increases productivity, quality, and people's joy in work and joy in learning.
Another outcome is short-term and long-term success in the market. This third edition features a new chapter (written by business consultant and Deming expert Kelly L. Allan) that explains the relevance of Deming's management method, includes case studies from organizations that have adopted Deming's System of Profound Knowledge, and offers guidance on how organizations can effectively "do Deming."