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Telehealth and telephone care serve as important tools to connect with patients and families. This comprehensive telehealth resource is a must-have for thousands of practices and call centers nationwide. From telehealth pioneer Barton D. Schmitt, MD, FAAP, this award-winning office essential efficiently steps triggers through more than 140 decision-support protocols spanning 98% of today's most common complaints.
Key updates In this edition : Completely updated protocols, references, and resources - An Infants section that contains 18 protocols dealing with calls specific to the first year of life. Expanded telemedicine (video visits) content throughout the protocols. New protocols - COVID-19, Diagnosed or Suspected ; Medication questions. Additional benefits you can rely on : Highlighted assessment questions that help you quickly evaluate patient problems and select the appropriate disposition : 911 call, emergency department referral, office visit or video visit, or home care.
Search by tabbed, alphabetic, anatomic, or category listing. Parent-reassuring home care advice. An Infants section that contains 18 protocols dealing with calls specific to the first year of life. Medication questions, dosages, and recommendations. Find-it-fast index that helps quickly zero in on caller concerns. Reproducible log sheets that help standardize call documentation and save charting time.
Quality improvement checklist that eases staff training and evaluation and improves caller satisfaction. A detailed 6-page User's Guide to help new nurses more easily learn the telephone triage and advice process.