Management is about getting results through others. Your success as a manager depends on how well you manage people. How to be Better at Managing People is a no-nonsense guide to this complex area of managerial responsibility. At its heart is the simple yet profound idea that management is a conversation. You will learn how to develop the conversational skills to help you : communicate objectives ; gain commitment ; resolve problems ; review progress. Separate sections explain how to develop these core skills for appraisal, delegation, coaching and other key tasks. A powerful model of leadership integrates these dimensions of people management into a strategy for achieving clear goals, developing motivated staff and building a successful team. A complete chapter covers the demands of managing people in projects. Another concentrates on managing yourself. With vital information on competencies, job design and performance management, this book is an essential resource for any manager.