OFFRE LISEUSES
Une liseuse achetée = une housse offerte* jusqu'au 21 juin
Handling Difficult Clients: Professionalism Under Pressure. Navigating Client Tensions, De-escalation Strategies, and Sustainable Service Boundaries
Par :Formats :
Disponible dans votre compte client Decitre ou Furet du Nord dès validation de votre commande. Le format ePub est :
- Compatible avec une lecture sur My Vivlio (smartphone, tablette, ordinateur)
- Compatible avec une lecture sur liseuses Vivlio
- Pour les liseuses autres que Vivlio, vous devez utiliser le logiciel Adobe Digital Edition. Non compatible avec la lecture sur les liseuses Kindle, Remarkable et Sony
, qui est-ce ?Notre partenaire de plateforme de lecture numérique où vous retrouverez l'ensemble de vos ebooks gratuitement
Pour en savoir plus sur nos ebooks, consultez notre aide en ligne ici
C'est si simple ! Lisez votre ebook avec l'app Vivlio sur votre tablette, mobile ou ordinateur :
- Nombre de pages216
- FormatePub
- ISBN978-3-565-24253-5
- EAN9783565242535
- Date de parution13/02/2026
- Protection num.pas de protection
- Taille1 Mo
- Infos supplémentairesepub
- ÉditeurEmphaloz Publishing House
Résumé
This book explores the strategic dynamics of managing challenging client relationships while maintaining professional integrity and operational effectiveness. It examines how friction points emerge in client interactions, revealing patterns in communication breakdowns, expectation misalignments, and emotional escalation that undermine business relationships.
The content reframes difficult clients not as problems to avoid but as opportunities to refine service protocols and strengthen organizational resilience.
Readers will examine frameworks for de-escalation, boundary-setting, and conflict resolution that preserve both client relationships and team wellbeing. Through systematic analysis of high-pressure scenarios, the book reveals how professionalism under stress operates as a competitive advantage. It navigates the tension between accommodation and assertiveness, exploring communication techniques, emotional regulation, and decision frameworks that transform volatile situations into trust-building moments.
The work addresses team training, response protocols, and cultural practices that sustain service quality when stakes are highest.
Readers will examine frameworks for de-escalation, boundary-setting, and conflict resolution that preserve both client relationships and team wellbeing. Through systematic analysis of high-pressure scenarios, the book reveals how professionalism under stress operates as a competitive advantage. It navigates the tension between accommodation and assertiveness, exploring communication techniques, emotional regulation, and decision frameworks that transform volatile situations into trust-building moments.
The work addresses team training, response protocols, and cultural practices that sustain service quality when stakes are highest.
