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Workflow Archaeology: Find the Real Process Behind the Official Procedure
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Disponible dans votre compte client Decitre ou Furet du Nord dès validation de votre commande. Le format ePub est :
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- FormatePub
- ISBN8233803932
- EAN9798233803932
- Date de parution13/07/2026
- Protection num.pas de protection
- Infos supplémentairesepub
- ÉditeurLinda Balsamo
Résumé
The official procedure is only one record of the work. The real process may also depend on a private spreadsheet, an email thread, an unwritten approval, a worker who recognizes difficult cases, or a repair step performed after the system says the job is complete. When these parts remain hidden, a new procedure, process map, software system, or AI workflow can formalize the wrong version of the work.
Workflow Archaeology is a practical field manual for finding what actually happens before you change or automate a process. You will learn how to choose real cases, follow completed work backward, observe work where it happens, compare prescribed work with disclosed, performed, and repaired work, inventory the records people actually use, trace workarounds, locate hidden decisions and permissions, and identify the worker who restores the process when it fails.
The book includes investigation briefs, observation sheets, case-trace forms, procedure difference registers, workaround logs, record inventories, repair-worker interview prompts, comparison methods, evidence thresholds, and stop rules. Use the method to revise a procedure, prepare for a software change, define a small paid workflow audit, test an operations service manually, or decide that a process is too unstable, unsafe, disputed, or poorly understood to automate.
You will also learn to separate a useful adaptation from a risky shortcut, repeated work from stable work, a displayed status from actual completion, and an AI suggestion from an authorized action. AI can help compare records, organize findings, and draft documentation. It should not decide what it may access, turn an inference into a fact, or act without review and permission. No invented case studies.
No promise that a diagram will fix the business. No demand that you buy an enterprise platform. The reader supplies the workplace, lawful access, local rules, records, workers, and final judgment. This book supplies a disciplined way to inspect, compare, record, test, revise, and stop.
Workflow Archaeology is a practical field manual for finding what actually happens before you change or automate a process. You will learn how to choose real cases, follow completed work backward, observe work where it happens, compare prescribed work with disclosed, performed, and repaired work, inventory the records people actually use, trace workarounds, locate hidden decisions and permissions, and identify the worker who restores the process when it fails.
The book includes investigation briefs, observation sheets, case-trace forms, procedure difference registers, workaround logs, record inventories, repair-worker interview prompts, comparison methods, evidence thresholds, and stop rules. Use the method to revise a procedure, prepare for a software change, define a small paid workflow audit, test an operations service manually, or decide that a process is too unstable, unsafe, disputed, or poorly understood to automate.
You will also learn to separate a useful adaptation from a risky shortcut, repeated work from stable work, a displayed status from actual completion, and an AI suggestion from an authorized action. AI can help compare records, organize findings, and draft documentation. It should not decide what it may access, turn an inference into a fact, or act without review and permission. No invented case studies.
No promise that a diagram will fix the business. No demand that you buy an enterprise platform. The reader supplies the workplace, lawful access, local rules, records, workers, and final judgment. This book supplies a disciplined way to inspect, compare, record, test, revise, and stop.
