Difficult Conversations. How to Discuss What Matters Most
Par : , ,Formats :
- Nombre de pages315
- PrésentationBroché
- FormatGrand Format
- Poids0.245 kg
- Dimensions13,0 cm × 19,5 cm × 1,4 cm
- ISBN978-0-14-311844-2
- EAN9780143118442
- Date de parution01/11/2010
- ÉditeurPenguin Books
Résumé
You'll learn how to : decipher the underlying structure of every difficult conversation ; interpret the significance of what is said - and what is not ; raise tough issues without triggering defensiveness ; manage strong emotions - yours and theirs ; stay balanced regardless of how the other person responds. Filled with examples from everyday life, "Difficult conversations" is a book you will turn to again and again for powerful, practical advice.