Difficult Conversations. How to Discuss What Matters Most
Par : , ,Formats :
Actuellement indisponible
Cet article est actuellement indisponible, il ne peut pas être commandé sur notre site pour le moment. Nous vous invitons à vous inscrire à l'alerte disponibilité, vous recevrez un e-mail dès que cet ouvrage sera à nouveau disponible.
- Nombre de pages315
- PrésentationBroché
- FormatGrand Format
- Poids0.245 kg
- Dimensions13,0 cm × 19,5 cm × 1,4 cm
- ISBN978-0-14-311844-2
- EAN9780143118442
- Date de parution01/11/2010
- ÉditeurPenguin Books
Résumé
Whether we're dealing with an underperforming employee, disagreeing with our spouse about money or child-rearing, negotiating with a difficult client, or simply saying "no", or "I'm sorry" or "I love you", we attempt or avoid difficult conversations every day. No matter how competent we are, we all have conversations that cause anxiety and frustration. This book can help. Based on fifteen years of research, "Difficult conversations" walks you through a step-by-step approach for how to have your toughest conversations with less stress and more success.
You'll learn how to : decipher the underlying structure of every difficult conversation ; interpret the significance of what is said - and what is not ; raise tough issues without triggering defensiveness ; manage strong emotions - yours and theirs ; stay balanced regardless of how the other person responds. Filled with examples from everyday life, "Difficult conversations" is a book you will turn to again and again for powerful, practical advice.
You'll learn how to : decipher the underlying structure of every difficult conversation ; interpret the significance of what is said - and what is not ; raise tough issues without triggering defensiveness ; manage strong emotions - yours and theirs ; stay balanced regardless of how the other person responds. Filled with examples from everyday life, "Difficult conversations" is a book you will turn to again and again for powerful, practical advice.
Whether we're dealing with an underperforming employee, disagreeing with our spouse about money or child-rearing, negotiating with a difficult client, or simply saying "no", or "I'm sorry" or "I love you", we attempt or avoid difficult conversations every day. No matter how competent we are, we all have conversations that cause anxiety and frustration. This book can help. Based on fifteen years of research, "Difficult conversations" walks you through a step-by-step approach for how to have your toughest conversations with less stress and more success.
You'll learn how to : decipher the underlying structure of every difficult conversation ; interpret the significance of what is said - and what is not ; raise tough issues without triggering defensiveness ; manage strong emotions - yours and theirs ; stay balanced regardless of how the other person responds. Filled with examples from everyday life, "Difficult conversations" is a book you will turn to again and again for powerful, practical advice.
You'll learn how to : decipher the underlying structure of every difficult conversation ; interpret the significance of what is said - and what is not ; raise tough issues without triggering defensiveness ; manage strong emotions - yours and theirs ; stay balanced regardless of how the other person responds. Filled with examples from everyday life, "Difficult conversations" is a book you will turn to again and again for powerful, practical advice.
A propos de Douglas Stone
23,90 €