Summary of Karen Hayward's Stop Random Acts of Marketing

Please note: This is a companion version & not the original book. Sample Book Insights: #1 CEOs need to understand and use the most basic tech tools today, such as Google Analytics. Without understanding your digital footprint, you'll be left behind. #2 The digital age has changed how companies need to market themselves. The salesperson no longer holds all the information and educates the customer.
In the digital age, the customer self-educates, eliminates most options themselves, and might reach out to the final three options for closer evaluation. #3 The modern marketing and sales funnel is made up of three stages: top, middle, and bottom. The stages help you reach the right people where they are, move them through the sales process, and ultimately convert them into customers who must be nurtured. #4 The reality today is that buyers have all the power.
Therefore, they behave differently than they once did, and we should treat them differently.