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Front Desk Excellence - Mastering the Art of Hotel Reception
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Disponible dans votre compte client Decitre ou Furet du Nord dès validation de votre commande. Le format ePub est :
- Compatible avec une lecture sur My Vivlio (smartphone, tablette, ordinateur)
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- FormatePub
- ISBN8233598043
- EAN9798233598043
- Date de parution09/09/2023
- Protection num.pas de protection
- Infos supplémentairesepub
- ÉditeurLinda Balsamo
Résumé
Do you want to stand out in hospitality? Are you ready to turn every guest interaction into a memorable experience?Front Desk Excellence is the ultimate guide for hotel receptionists, guest service agents, and anyone looking to build a career in hospitality. Packed with practical advice and real-world examples from Bruce Prins' time in the hotel industry, this book shows you how to transform everyday tasks into moments of service excellence.
Inside you'll discover: How to make guests feel valued from the first greeting to the final farewell Proven strategies for smooth reservations, check-ins, and check-outs Ways to handle complaints with confidence and turn them into loyalty Communication techniques that create genuine guest relationships Career tips to help you grow from front desk to management Whether you are just starting out or looking to sharpen your skills, Front Desk Excellence gives you the tools to succeed in one of the most exciting industries in the world.
Deliver unforgettable service. Grow your career. Become the professional every guest remembers.
Inside you'll discover: How to make guests feel valued from the first greeting to the final farewell Proven strategies for smooth reservations, check-ins, and check-outs Ways to handle complaints with confidence and turn them into loyalty Communication techniques that create genuine guest relationships Career tips to help you grow from front desk to management Whether you are just starting out or looking to sharpen your skills, Front Desk Excellence gives you the tools to succeed in one of the most exciting industries in the world.
Deliver unforgettable service. Grow your career. Become the professional every guest remembers.
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