Canada Post: Management failure to modernise mail systems

Most companies have gone through many changes to keep up with technology,  others have lagged behind due to loathfulness to change. Canada Post, established in 1867, has undergone significant transformations throughout its history. Initially created to facilitate communication across the vast expanse of Canada, the organisation became a critical service for connecting communities, particularly in remote and rural areas.
As a Crown Corporation, it was designed to serve the public interest rather than to generate profit, which shaped its operational strategies and service offerings. Over the years, Canada Post expanded its services, including parcel delivery and logistics, adapting to the needs of a growing population and the evolving landscape of communication. The late 20th century marked a pivotal moment for Canada Post, as technological advancements began to redefine the postal industry.
With the advent of the internet and email, traditional mail volumes began to decline sharply. Canada Post faced mounting pressure to modernise its operations