Jawanna Dean

Digital Reciprocity presents a modern consumer-protection doctrine for valid contact, account truth, immediate refund availability, protected human information, and institutional responsibility. Jawanna Dean examines the one-way systems that now dominate ordinary life: no-reply emails, dead callback numbers, blocked text messages, inaccessible portals, delayed payment updates, mismatched receipts, unclear medical bills, repeated spam, data resale, and delayed approved refunds.
These systems demand attention, money, data, compliance, and trust while often refusing direct response, correction, or accountability. This book argues that institutional access must carry institutional responsibility. If an entity can reach a person, the person must have a valid way to reach the entity back. If a system can collect payment instantly, the account should reflect payment truth. If a refund is approved, returned value should be available immediately.
If an institution collects human information, that access should be limited, protected, and accountable. Through the Digital Reciprocity Doctrine and proposed Digital Reciprocity Act, Dean develops a public standard for valid contact, callback integrity, text accountability, protected human information, account-based verification, payment recognition, refund availability, receipt-account truth, commercial pursuit penalties, and remedies for one-way communication abuse.