What management is. How it works and why it's everyone business

'A wonderful little volume ... [which] will help managers see the wood from the trees in their everyday work.' The Economist. 'I opened this modest little book. It was as though the sun had come out ... a jargon-free framework, for which we should be truly grateful' Lucy Kellaway, in the Financial Times. 'First rate as an introduction for the non-manager and especially for the beginner, but equally excellent as a rounded, complete, and comprehensive "refresher course" for the most experienced executive' Peter F Drucker. 'Well written and presented, What Management Is delivers!' Irish Times. 'This book will help managers in any type of organization, including non-profits and the public sector, do their jobs better ! Michael Porter, Harvard Business School. 'Joan Magretta and Nan Stone have done a wonderful service with this book ... effectively distils key concepts that every executive should know into a useful toolkit.' Jim Collins, author of Built to Last and Good to Great. 'This is a book we'll want every executive-in-training at Dell to read.' Michael Dell, Chairman and CEO of Dell Computer Corporation.