The One Minute Apology (Broché)

Ken Blanchard

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  • Harper Collins publishers

  • Paru le : 27/02/2003
  • 1 million de livres à découvrir
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With his phenomenal bestsellers The One Minute Manager and Raving Fans, Ken Blanchard changed the way we approach management, leadership, and customer service. Now Blanchard, along with coauthor Margret McBride, presents a concept that, when implemented properly, is one of the mort powerful actions for improving company and employee morale. This is also a book that can extend well bevond the business realm and can repair relationships that we thought were broken forever. Using Blanchard's signature breezy style, The One Minute Apology tells the story of a Young Man who avants to help his mentor, a company president, face and deal with some crucial mistakes he has made. For adviee, the Young Man turns to a family friend, the One Minute Manager. What begins as a beautiful country weekend turns into an enlightening few davs when he discovers what it truly means to apologue effectively when we have clone something wrong. Through this engaging parable, Blanchard and McBride teach readers step-by-step how to accept responsibility for their errors and deal with the cause of the damage while maintaining a genuine sense of integrity. Destined to join Ken Blanchard's other groundbreaking classics, The One Minute Apology offers businesspeople-and just about anyone-a cogent and clear-headed way of approaching one of life's most perplexing dilemmas : how to accept that we have made a wrong decision and how to correct it by making a meaningful apology. The techniques described in this simple but profound story will have significant results at work and at home.
  • Date de parution : 27/02/2003
  • Editeur : Harper Collins publishers
  • ISBN : 0-00-715923-4
  • EAN : 9780007159239
  • Présentation : Broché
  • Nb. de pages : 114 pages
  • Poids : 0.275 Kg
  • Dimensions : 14,2 cm × 22,5 cm × 1,6 cm

Biographie de Ken Blanchard

Ken Blanchard is the Chief Spiritual Officer of The Ken Blanchard Companies. He is the coauthor of The One Minute Manager and many other international bestsellers. His books have combined sales of more than twelve million copies in over twenty-five languages. Margret McBride is a leader in the field of business publishing. She founded the Margret McBride Literary Agency in 1980, and has worked with authors whose books have appeared on the New York Times, BusinessWeek, and Wall Street Journal bestsellers lists. Both authors live in San Diego, California.
Ken Blanchard - .
The One Minute Apology
13,70 €
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