Be My Guest. English For The Hotel Industry, Student'S Book

Be My Guest is for hotel employees at the elementary and lowerintermediate levels who need English for their work. The course focuses on everyday communicative situations so that hotel employees can understand and respand to the needs and requests of hotel guests during ther stay. The course is also suitable for pre-service students. Be My Guest meets the needs of thé following personnel: receptionist, porter, bar person, chambermaidt room attendant, housekeeper, concierge/commissionaire, management trainee, waiter/waitress. The 15 units deal with different work situations, including reception, restaurant and bar work, answering the phone, giving directions, dealing with guests' problems, writing short e-mails and letterssuggesting places to visit, and explaning how things work. The focus throughout is on the language which hotel workers need to understand and use in their work. Each unit is divided into two easy-to-use double page lessons. Students systematically practise speaking, listening, reading and writing, with regular consolidation of the new language in the lesson.