13,99 €
The Crisis Management in Hospitality
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- FormatePub
- ISBN8230030362
- EAN9798230030362
- Date de parution24/02/2025
- Protection num.pas de protection
- Infos supplémentairesepub
- ÉditeurIndependently Published
Résumé
Crisis Management in Hospitality: Handling Complaints, Emergencies, and PR Disasters is a must-have guide for hotel and restaurant managers looking to navigate challenges with confidence. In the fast-paced world of hospitality, crises can arise at any moment-whether it's a guest complaint, a medical emergency, or a public relations disaster. Being prepared can mean the difference between a minor setback and a full-blown catastrophe.
This book provides practical strategies, real-world case studies, and expert insights to help you handle any crisis effectively while maintaining your reputation and guest satisfaction. Inside this book, you'll learn:? How to Handle Guest Complaints Professionally - Learn the LEARN technique (Listen, Empathize, Apologize, Resolve, Notify) to turn unhappy guests into loyal customers.? Managing Operational Emergencies - Step-by-step protocols for handling power outages, water leaks, kitchen fires, and other technical failures without disrupting service.? Dealing with Medical and Security Crises - How to respond to guest or staff medical emergencies, theft, fights, or security threats while working with local authorities.? Preventing PR Disasters - Proven strategies for damage control, responding to negative reviews, and managing social media backlash.? Crisis Communication Strategies - How to communicate effectively with staff, guests, and the media during a crisis.? Legal and Ethical Considerations - Understanding liability, discrimination issues, and ethical decision-making in high-pressure situations.
Who This Book Is For:?? Hotel and restaurant managers looking to strengthen crisis response skills?? Hospitality professionals aiming to improve guest service during emergencies?? Entrepreneurs and business owners in the hospitality industryWhether you're managing a luxury hotel, a busy restaurant, or a boutique inn, this book equips you with the tools to handle crises with confidence and professionalism.?? Prepare, respond, and protect your business-get your copy today!
This book provides practical strategies, real-world case studies, and expert insights to help you handle any crisis effectively while maintaining your reputation and guest satisfaction. Inside this book, you'll learn:? How to Handle Guest Complaints Professionally - Learn the LEARN technique (Listen, Empathize, Apologize, Resolve, Notify) to turn unhappy guests into loyal customers.? Managing Operational Emergencies - Step-by-step protocols for handling power outages, water leaks, kitchen fires, and other technical failures without disrupting service.? Dealing with Medical and Security Crises - How to respond to guest or staff medical emergencies, theft, fights, or security threats while working with local authorities.? Preventing PR Disasters - Proven strategies for damage control, responding to negative reviews, and managing social media backlash.? Crisis Communication Strategies - How to communicate effectively with staff, guests, and the media during a crisis.? Legal and Ethical Considerations - Understanding liability, discrimination issues, and ethical decision-making in high-pressure situations.
Who This Book Is For:?? Hotel and restaurant managers looking to strengthen crisis response skills?? Hospitality professionals aiming to improve guest service during emergencies?? Entrepreneurs and business owners in the hospitality industryWhether you're managing a luxury hotel, a busy restaurant, or a boutique inn, this book equips you with the tools to handle crises with confidence and professionalism.?? Prepare, respond, and protect your business-get your copy today!
Crisis Management in Hospitality: Handling Complaints, Emergencies, and PR Disasters is a must-have guide for hotel and restaurant managers looking to navigate challenges with confidence. In the fast-paced world of hospitality, crises can arise at any moment-whether it's a guest complaint, a medical emergency, or a public relations disaster. Being prepared can mean the difference between a minor setback and a full-blown catastrophe.
This book provides practical strategies, real-world case studies, and expert insights to help you handle any crisis effectively while maintaining your reputation and guest satisfaction. Inside this book, you'll learn:? How to Handle Guest Complaints Professionally - Learn the LEARN technique (Listen, Empathize, Apologize, Resolve, Notify) to turn unhappy guests into loyal customers.? Managing Operational Emergencies - Step-by-step protocols for handling power outages, water leaks, kitchen fires, and other technical failures without disrupting service.? Dealing with Medical and Security Crises - How to respond to guest or staff medical emergencies, theft, fights, or security threats while working with local authorities.? Preventing PR Disasters - Proven strategies for damage control, responding to negative reviews, and managing social media backlash.? Crisis Communication Strategies - How to communicate effectively with staff, guests, and the media during a crisis.? Legal and Ethical Considerations - Understanding liability, discrimination issues, and ethical decision-making in high-pressure situations.
Who This Book Is For:?? Hotel and restaurant managers looking to strengthen crisis response skills?? Hospitality professionals aiming to improve guest service during emergencies?? Entrepreneurs and business owners in the hospitality industryWhether you're managing a luxury hotel, a busy restaurant, or a boutique inn, this book equips you with the tools to handle crises with confidence and professionalism.?? Prepare, respond, and protect your business-get your copy today!
This book provides practical strategies, real-world case studies, and expert insights to help you handle any crisis effectively while maintaining your reputation and guest satisfaction. Inside this book, you'll learn:? How to Handle Guest Complaints Professionally - Learn the LEARN technique (Listen, Empathize, Apologize, Resolve, Notify) to turn unhappy guests into loyal customers.? Managing Operational Emergencies - Step-by-step protocols for handling power outages, water leaks, kitchen fires, and other technical failures without disrupting service.? Dealing with Medical and Security Crises - How to respond to guest or staff medical emergencies, theft, fights, or security threats while working with local authorities.? Preventing PR Disasters - Proven strategies for damage control, responding to negative reviews, and managing social media backlash.? Crisis Communication Strategies - How to communicate effectively with staff, guests, and the media during a crisis.? Legal and Ethical Considerations - Understanding liability, discrimination issues, and ethical decision-making in high-pressure situations.
Who This Book Is For:?? Hotel and restaurant managers looking to strengthen crisis response skills?? Hospitality professionals aiming to improve guest service during emergencies?? Entrepreneurs and business owners in the hospitality industryWhether you're managing a luxury hotel, a busy restaurant, or a boutique inn, this book equips you with the tools to handle crises with confidence and professionalism.?? Prepare, respond, and protect your business-get your copy today!
A propos de Anthony Gomes