Summary: Customer Culture. Review and Analysis of Basch's Book
Par :Formats :
Disponible dans votre compte client Decitre ou Furet du Nord dès validation de votre commande. Le format ePub est :
- Compatible avec une lecture sur My Vivlio (smartphone, tablette, ordinateur)
- Compatible avec une lecture sur liseuses Vivlio
- Pour les liseuses autres que Vivlio, vous devez utiliser le logiciel Adobe Digital Edition. Non compatible avec la lecture sur les liseuses Kindle, Remarkable et Sony
, qui est-ce ?Notre partenaire de plateforme de lecture numérique où vous retrouverez l'ensemble de vos ebooks gratuitement
Pour en savoir plus sur nos ebooks, consultez notre aide en ligne ici
C'est si simple ! Lisez votre ebook avec l'app Vivlio sur votre tablette, mobile ou ordinateur :
- FormatePub
- ISBN978-2-8062-3947-1
- EAN9782806239471
- Date de parution15/02/2013
- Protection num.pas de protection
- Infos supplémentairesepub
- ÉditeurBusiness Book Summaries
Résumé
The must-read summary of Michael Basch's book: "Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day". This summary of the ideas from Michael Basch's book "Customer Culture" shows how building a business that focuses exclusively on what the customer wants requires the right systems to be put in place so that the company consistently acts to achieve that goal. In his book, the author explains that the behavior of employees is an extension of the company's prevailing culture and beliefs, and this needs to be tackled first in order to serve customers well.
By reading this summary, you will understand what makes up customer culture and the six elements needed to make sure you deliver an outstanding customer experience. Added-value of this summary:. Save time. Understand key principles. Improve the customer focus of your companyTo learn more, read "Customer Culture" and find out what you need to start doing today to make your customers the main focus of your business.
By reading this summary, you will understand what makes up customer culture and the six elements needed to make sure you deliver an outstanding customer experience. Added-value of this summary:. Save time. Understand key principles. Improve the customer focus of your companyTo learn more, read "Customer Culture" and find out what you need to start doing today to make your customers the main focus of your business.
