SOLDES
Jusqu'à -70% sur une sélection d'articles*
Metric Myopia. When the Measurement Becomes the Mission and Destroys the Business
Par :Formats :
Disponible dans votre compte client Decitre ou Furet du Nord dès validation de votre commande. Le format ePub est :
- Compatible avec une lecture sur My Vivlio (smartphone, tablette, ordinateur)
- Compatible avec une lecture sur liseuses Vivlio
- Pour les liseuses autres que Vivlio, vous devez utiliser le logiciel Adobe Digital Edition. Non compatible avec la lecture sur les liseuses Kindle, Remarkable et Sony
, qui est-ce ?Notre partenaire de plateforme de lecture numérique où vous retrouverez l'ensemble de vos ebooks gratuitement
Pour en savoir plus sur nos ebooks, consultez notre aide en ligne ici
C'est si simple ! Lisez votre ebook avec l'app Vivlio sur votre tablette, mobile ou ordinateur :
- Nombre de pages149
- FormatePub
- ISBN978-3-565-26893-1
- EAN9783565268931
- Date de parution24/02/2026
- Protection num.pas de protection
- Taille736 Ko
- Infos supplémentairesepub
- ÉditeurEmphaloz Publishing House
Résumé
Modern management is obsessed with data. We track everything from customer satisfaction scores to daily production outputs. However, when an organization decides that a specific metric represents its ultimate goal, employees will optimize for the measurement itself, completely destroying the underlying value. This is the perilous trap of surrogation.
This book breaks down the severe disconnect between strategy and execution.
When doctors are penalized for long wait times, they rush patients out the door; when customer service agents are measured by call volume, they hang up on complex problems. Surrogation transforms well-meaning Key Performance Indicators (KPIs) into weapons of corporate self-sabotage. The narrative provides a detailed autopsy of data-driven disasters across finance, healthcare, and software development.
You will learn to identify the exact moment a useful proxy measure mutates into an operational cancer that incentivizes toxic behavior. Redefine how you define success. Equip your leadership team with the frameworks necessary to design holistic evaluation systems that reward actual value creation rather than the mere manipulation of numbers.
When doctors are penalized for long wait times, they rush patients out the door; when customer service agents are measured by call volume, they hang up on complex problems. Surrogation transforms well-meaning Key Performance Indicators (KPIs) into weapons of corporate self-sabotage. The narrative provides a detailed autopsy of data-driven disasters across finance, healthcare, and software development.
You will learn to identify the exact moment a useful proxy measure mutates into an operational cancer that incentivizes toxic behavior. Redefine how you define success. Equip your leadership team with the frameworks necessary to design holistic evaluation systems that reward actual value creation rather than the mere manipulation of numbers.
