Into the Fourth Universe. The Dan Provocations, #3

A lusty romp through everything wrong with business and life today. Adults only, and only those not easily offended... and managers everywhere. Just when he thought he was dead and could have some time off, Tom Two-Dan $mith (sic) is catapulted into leading a business in a chaotic world where bureaucracy and process have taken over from all logic and good sense. Everything seems to perpetuate an organisational structure, but nobody knows what his company actually does.
Tom's challenge is to find out, and maybe track down who is really in charge. Add into this multiple attempts on his life, his quest to find true love, an investigation into a murder without a victim, the first rule of being a private investigator, and the impending total collapse of four universes, and we have a tangled knot that even Alexander the Great would have trouble cutting. Tom has to do something, otherwise it will be the end of everything he knows, and quite a few bits he doesn't.
But where to start without catching a bullet?