How to Manage Difficult People. Proven Strategies for Dealing with Challenging Behaviour at Work
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- Nombre de pages224
- FormatePub
- ISBN978-1-84803-438-9
- EAN9781848034389
- Date de parution30/06/2011
- Protection num.Adobe DRM
- Infos supplémentairesepub
- ÉditeurHow To Books
Résumé
Dealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day-to-day basis. This book will show you how to:- Defuse and deal with difficult customers, both on the phone and face to face;- Manage problems with colleagues in the workplace, including a manipulative boss;- Handle difficult day-to-day interactions with any people we come into contact anywhere;- Identify and manage behaviours which can turn a person into a 'problem';Improve necessary listening and communication skills;- Increase self confidence and develop rapport building skills.
This book contains some proven techniques for managing yourself as well as managing difficult people. If you gain a better understanding of yourself, build your confidence and use these techniques, then you'll make your life a whole lot easier.
This book contains some proven techniques for managing yourself as well as managing difficult people. If you gain a better understanding of yourself, build your confidence and use these techniques, then you'll make your life a whole lot easier.
Dealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day-to-day basis. This book will show you how to:- Defuse and deal with difficult customers, both on the phone and face to face;- Manage problems with colleagues in the workplace, including a manipulative boss;- Handle difficult day-to-day interactions with any people we come into contact anywhere;- Identify and manage behaviours which can turn a person into a 'problem';Improve necessary listening and communication skills;- Increase self confidence and develop rapport building skills.
This book contains some proven techniques for managing yourself as well as managing difficult people. If you gain a better understanding of yourself, build your confidence and use these techniques, then you'll make your life a whole lot easier.
This book contains some proven techniques for managing yourself as well as managing difficult people. If you gain a better understanding of yourself, build your confidence and use these techniques, then you'll make your life a whole lot easier.