Dragonstoen
E-book
5,99 €
How to Get Great Customer Service
Par :Formats :
Disponible dans votre compte client Decitre ou Furet du Nord dès validation de votre commande. Le format ePub est :
- Compatible avec une lecture sur My Vivlio (smartphone, tablette, ordinateur)
- Compatible avec une lecture sur liseuses Vivlio
- Pour les liseuses autres que Vivlio, vous devez utiliser le logiciel Adobe Digital Edition. Non compatible avec la lecture sur les liseuses Kindle, Remarkable et Sony
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- FormatePub
- ISBN978-1-310-10391-9
- EAN9781310103919
- Date de parution19/01/2016
- Protection num.pas de protection
- Infos supplémentairesepub
- ÉditeurJPCA
Résumé
Every one of us was, is, and will be a customer at some point in our lives. As consumers we expect a certain degree of service that will satisfy our needs in a timely, cost-effective, and friendly fashion. We want our needs and desires for products and services satisfied quickly, efficiently, and courteously. Yet customer service really is a two-way street. The company you deal with has to provide you with great customer service, but in order to do that, you the customer must understand what that great customer service entails.
Once you do, you will have the skills and knowledge on how to get great customer service. How To Get Great Customer Service will teach you the skills you need to use in everyday dealing with product and service providers. Whether you are purchasing a pack of gum, or getting your entire home remodeled, How To Get Great Customer Service will teach you how to get it by:Treating employees with kindness and respectUnderstanding return and satisfaction policiesNoting payment methodsTelling companies about both the good and bad service you receiveUnderstanding salesLearning why the customer is not always rightKnowing what are you buyingChecking your changeHow to Get Great Customer Service is a book that every consumer can benefit from.
The companies we buy from and the employees we deal with are not the only people in the customer service equation. By understanding great customer service concepts and practicing the skills presented in this book, you will consistently get yourself great customer service.
Once you do, you will have the skills and knowledge on how to get great customer service. How To Get Great Customer Service will teach you the skills you need to use in everyday dealing with product and service providers. Whether you are purchasing a pack of gum, or getting your entire home remodeled, How To Get Great Customer Service will teach you how to get it by:Treating employees with kindness and respectUnderstanding return and satisfaction policiesNoting payment methodsTelling companies about both the good and bad service you receiveUnderstanding salesLearning why the customer is not always rightKnowing what are you buyingChecking your changeHow to Get Great Customer Service is a book that every consumer can benefit from.
The companies we buy from and the employees we deal with are not the only people in the customer service equation. By understanding great customer service concepts and practicing the skills presented in this book, you will consistently get yourself great customer service.
