SOLDES
Jusqu'à -70% sur une sélection d'articles*
Eat Your Own Lunch: The B2B Client Experience Handbook, Second Edition
Par : ,Formats :
Disponible dans votre compte client Decitre ou Furet du Nord dès validation de votre commande. Le format ePub est :
- Compatible avec une lecture sur My Vivlio (smartphone, tablette, ordinateur)
- Compatible avec une lecture sur liseuses Vivlio
- Pour les liseuses autres que Vivlio, vous devez utiliser le logiciel Adobe Digital Edition. Non compatible avec la lecture sur les liseuses Kindle, Remarkable et Sony
, qui est-ce ?Notre partenaire de plateforme de lecture numérique où vous retrouverez l'ensemble de vos ebooks gratuitement
Pour en savoir plus sur nos ebooks, consultez notre aide en ligne ici
C'est si simple ! Lisez votre ebook avec l'app Vivlio sur votre tablette, mobile ou ordinateur :
- FormatePub
- ISBN978-0-7961-6749-1
- EAN9780796167491
- Date de parution15/05/2024
- Protection num.pas de protection
- Infos supplémentairesepub
- ÉditeurLIvethepennylife Book Publishe
Résumé
From Transactions to Relationships: Your Roadmap to CX Success Too often, businesses get so caught up in their own processes that they forget that their success depends on the people they serve. When you neglect your customers, you risk losing them to competitors and spending a fortune trying to replace them. On the other hand, when you make your customers feel valued, they'll reward you with loyalty, advocacy, and growth. If you were to draw back the curtain and take a peek at what goes on behind the scenes at an organisation that not only delivers exceptional client experiences but delivers them consistently, you would find a tightly interconnected network of carefully thought-through, designed, implemented, continuously monitored, measured, and refined closed-loop interactions - otherwise known as a customer experience (CX) strategy.
The key to success lies not only in creating this framework but also in continuously polishing it to ensure that it adapts to evolving customer needs and expectations. By investing in a robust CX strategy geared towards client retention, risk mitigation, and identifying cross and up-sell opportunities, not only will you stay ahead of your competitors, but you will build lasting relationships, drive repeat business, and increase your bottom line.
It's not about gimmicks or one-off surprises - it's about consistently delivering memorable, meaningful interactions at every stage of the customer journey. This practical handbook will give you the tools and insights you need to create a CX strategy that works for your business. We've skipped the jargon and the academia in favour of practical, actionable advice that you can start using right away.
Whether you're a seasoned executive or a front-line employee, this book will help you understand what it takes to put your customers first and reap the rewards of a loyal, engaged customer base.
The key to success lies not only in creating this framework but also in continuously polishing it to ensure that it adapts to evolving customer needs and expectations. By investing in a robust CX strategy geared towards client retention, risk mitigation, and identifying cross and up-sell opportunities, not only will you stay ahead of your competitors, but you will build lasting relationships, drive repeat business, and increase your bottom line.
It's not about gimmicks or one-off surprises - it's about consistently delivering memorable, meaningful interactions at every stage of the customer journey. This practical handbook will give you the tools and insights you need to create a CX strategy that works for your business. We've skipped the jargon and the academia in favour of practical, actionable advice that you can start using right away.
Whether you're a seasoned executive or a front-line employee, this book will help you understand what it takes to put your customers first and reap the rewards of a loyal, engaged customer base.
