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Customer Service on Life Support
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- FormatePub
- ISBN8232756086
- EAN9798232756086
- Date de parution03/10/2025
- Protection num.pas de protection
- Infos supplémentairesepub
- ÉditeurDraft2Digital
Résumé
Customer service isn't dead. but it's on life support. Once, businesses treated service as the foundation of loyalty and trust. Employees were empowered, complaints were valued, and customers felt heard. Today? Long queues, faceless bots, hidden complaint processes, and leaders who mistake excuses for solutions. In this sharp, no-nonsense book, The Customer Service Inspector reveals how standards collapsed after the pandemic - and why consumers have been conditioned to accept less.
Drawing on decades of experience in loyalty and retention, they expose the cost of bad service for customers, employees, and companies alike. But this isn't just a diagnosis. It's a rallying cry. With common sense, empowerment, and a return to the simple rule of treating people how we want to be treated, service can recover. The question isn't can we demand better. It's whether we will. If you've ever waited on hold, fought a bot, or swallowed your frustration in silence, this book is for you.
Drawing on decades of experience in loyalty and retention, they expose the cost of bad service for customers, employees, and companies alike. But this isn't just a diagnosis. It's a rallying cry. With common sense, empowerment, and a return to the simple rule of treating people how we want to be treated, service can recover. The question isn't can we demand better. It's whether we will. If you've ever waited on hold, fought a bot, or swallowed your frustration in silence, this book is for you.