5,49 €
Nouveauté
Contact Center for Newbies
Par :Formats :
Disponible dans votre compte client Decitre ou Furet du Nord dès validation de votre commande. Le format ePub est :
- Compatible avec une lecture sur My Vivlio (smartphone, tablette, ordinateur)
- Compatible avec une lecture sur liseuses Vivlio
- Pour les liseuses autres que Vivlio, vous devez utiliser le logiciel Adobe Digital Edition. Non compatible avec la lecture sur les liseuses Kindle, Remarkable et Sony
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- FormatePub
- ISBN8232706425
- EAN9798232706425
- Date de parution13/10/2025
- Protection num.pas de protection
- Infos supplémentairesepub
- ÉditeurHamza elmir
Résumé
Forget everything you think you know about call centers. Erase the image of monotonous rows of cubicles and headsets tethered to desks. The world has changed, and the contact center has evolved right along with it. It is no longer a simple, reactive cost center-a necessary expense on a balance sheet. Today's contact center is the dynamic, proactive heart of the customer experience. It's a value center, a brand ambassador, an intelligence hub, and one of the most critical strategic assets any business can have.
It's where customer loyalty is won or lost, where vital feedback is gathered, and where your company's reputation is put to the test, one interaction at a time.
It's where customer loyalty is won or lost, where vital feedback is gathered, and where your company's reputation is put to the test, one interaction at a time.
Forget everything you think you know about call centers. Erase the image of monotonous rows of cubicles and headsets tethered to desks. The world has changed, and the contact center has evolved right along with it. It is no longer a simple, reactive cost center-a necessary expense on a balance sheet. Today's contact center is the dynamic, proactive heart of the customer experience. It's a value center, a brand ambassador, an intelligence hub, and one of the most critical strategic assets any business can have.
It's where customer loyalty is won or lost, where vital feedback is gathered, and where your company's reputation is put to the test, one interaction at a time.
It's where customer loyalty is won or lost, where vital feedback is gathered, and where your company's reputation is put to the test, one interaction at a time.
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