Call Centre Times Book 1

The call centre world as experienced by Brian a tenured German BPO rep that lived and worked in Asia. Fed up of a regimented life in Germany he emigrated for a new start. In a Bangkok call centre there was a boss who was a top seller. His experience was shown and taught to his team including Brian. There were more issues than tissues and several weren't happy; this was balanced out by good sales and incentives.
A war of words with a supervisor threatened to collapse the account. This was just one of Brian's call centre experiences. The cost of being an agent is looked at like the lack of a normal life due to night work. The good side gets a mention like client bought pizza and getting a sale. Some agents give it their all including their life or other great cost. The poems are of different moods and styles.
This highlights the call centre work and culture. It's always changing and never static. Read about it in this first book of a series of three. It's not just phone calls and metrics. Call Centre Times is a contemporary poetry collection set in a high tech world. Brian spent his time between Manila Philippines and Bangkok Thailand. This is his journey from newbie rep to experienced tenured agent. The emotions here are typical of the job.
If you work in the BPO industry or are thinking of doing so or simply want to learn more this book is for you.