Balanced Scorecard for Performance Measurement - E-book - ePub

"When you can measure all those words that you are talkingabout, and break them into numbers, you know reallysomething about it. To the contrary, when you are notmeasuring anything at all, then you have no idea on what youhave spoken. You have no control over your sayings. The knowledge can bemeager in that way, and that could be unsatisfactory as well, says", Dr. Kaplan. In other words, if you can measure, then you could improve.
That is the reason, why business metrics were introduced tomeasure the performance standards of the organizations, towards improvisation. That is all balanced scorecard is about. Let us see about that in detail.