Francis Otieno

Communication Skills by Francis Otieno is a practical guide to mastering the art of human connection in school, work, and everyday life. Covering listening, speaking, reading, writing, and digital interaction, the book blends theory with real-life Kenyan and African examples, making it both relatable and highly useful. From the 7 Cs of effective communication to public speaking, interviews, intercultural understanding, and online etiquette, each chapter provides clear explanations, real-world scenarios, and practice activities.
Students will find it a valuable study resource, while professionals and community leaders will gain tools to build confidence, clarity, and impact in their communication. Whether in classrooms, boardrooms, or WhatsApp groups, Communication Skills equips readers with timeless principles and modern strategies for thriving in a connected world.