Clifford L. Norman

From the authors of The Improvement Guide, The Health Care Data Guide, Quality Improvement Through Planned Experimentation, and Transforming Health Care Leadership. More detail into the theory and evidence-base of QOS Examples from organizations in various sectors Tools and methods to support the five activities for leaders Exercises to practice and apply the methods in your organization Detailed QOS assessment of progress Expanded descriptions of the milestones of the QOS Journey