James Champy

Too often reengineering stops at the upper echelons of corporations; managers resist the process as it applies to themselves and the work remains unchanged. This book provides guidelines managers need to lead, organize, inspire, deploy, measure and reward the new work reengineering creates. For the hundreds of thousands of managers who have read Reengineering the Corporation and the millions who have been touched by the reengineering revolution, this book delivers the reality behind the promise.
It reveals how to achieve a business culture that allows for a continuous process of reengineering. It shows, in short, how to achieve success.