Highly Recommended 1 Workbook

Highly Recommended is a popular elementary-level course for younger adult learners on hotel and catering courses in schools and colleges, or people training for a career in the hospitality sector. It provides the English needed for dealing with customers and colleagues in a variety of hotel and restaurant situations, such as : taking bookings, checking guests in and out, dealing with enquiries and complaints, explaining dishes, taking payments.
Highly Recommended New Edition has been extensively revised and updated to take account of changing practices and new technologies such as computerized reservation systems. This Workbook contains further exercises and activities for the classroom or self-study.